Welcome to Ponta Do Ouro

Ponta Accommodation Terms and Conditions

Ponta Accommodation is a booking & travel agent, and marketing organization, marketing amongst other locale, destinations, specifically in Africa (Southern Mozambique). It further specifically markets resorts, tours, and activities in Mozambique under the name of Ponta Accommodation in various social, electronic, and print media. Where reference is made to the operator, it shall be understood that the terms and conditions set out below apply as well to Ponta Accommodation, the resorts, operators, and entities it represents, and / or markets.

Indemnity & Fine Print
Ponta Accommodation is not liable for any loss of, or damage to, property, life, or person, for any reason whatsoever. Ponta Accommodation does not accept responsibility of the accommodation or trips featured on the website. https://pontadouro.co.za/ . Ponta Accommodation is not liable for any loss or damage suffered because of any airline delays, missed connections, accommodation substitutions, non-performance, negligence, or omissions of any of these airlines, resorts, operators, service providers, or agents, or any additional costs suffered as a result of these events. The operator transfers monies received from its clients, in good faith, to the various hotels, resorts, lodges, operators, and service providers, and agents, and as such cannot be held liable in any way. Should these funds in any way be misappropriated by these various airlines, hotels, resorts, lodges,
operators, and service providers, and agents, or loss because of insolvency, closure / termination, or absconding by any of them. All schedules, costs, tour arrangements, and conditions are subject to change, without any recourse whatsoever to the operator, at the sole discretion of the operator.

The operator recommends and books accommodation, services, and tours in good faith on behalf of the client from information at its disposal and gives no warranties as to suitability for the client’s needs, or preference’s. The operator accepts no liability as to any expenses incurred by the client because of the clients substituting any accommodation and / or land arrangements, for any reason whatsoever.

Please Note that it is your responsibility to conform to the required Covid-19 regulations and also the Travel Documents required at the Borders, Passports, Visa’s if applicable and Unabridged Birth Certificates, the required papers for any Vehicles, or an personal or travel insurance. All booking requests in respect of accommodation, transfers, and activities / excursions are subject to availability as at the time deposits are received, notwithstanding the fact that at the time of request, availability may have been confirmed.

Prices quoted, unless otherwise specifically notified in writing, are as per the respective resort standard rate sheets, and are subject to any increases in accommodation other land arrangements, or any other costs that may affect the original invoice price. All quotes and invoices are subject to these increases and costs, which may be applied without prior notice.

Rates and quotes do not include VAT, or any sales taxes, that may be payable on the tour, or any portion thereof, in South Africa, or any country included on the itinerary, that imposes them. All payments for the tour/trip must be made in full prior to departure, no confirmations, or relevant documents will be issued until all these payments have been received.

Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of their control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein, notwithstanding the fact that conditions of the Agreement pertaining to costs incurred in the initial period of the Agreement shall be considered in mitigation thereof.

Should notice be given by the client of his / her intention to cancel, refunds will be given as set out below:

Cancellation and Refund Policy
This below cancellation policy will apply irrespective of the cause of cancellation, including but not limited to illness, death, missed or delayed flights, cancellation through non-payment by the client of any portion of his tour, civil unrest, riots, contagions, strikes, war – whether declared or not, or for any other reason whatsoever. It further applies to any tours, accommodation and activities which may be cancelled due to inclement weather, or natural disasters, i.e. floods, hurricanes, cyclones, disease etc.

Booking & Cancellation Policy:
1. All Bank Charges (Cash Deposits, Credit cards and foreign payments) will be for the client’s own account.
2. No bank charges are refundable.
3. Some establishments will require a refundable “breakage” deposit.
4. 50% deposit is payable to secure a booking, of which 30% of the invoice total is non-refundable.
5. Where arriving in less than 30 days full booking total is payable.
6. Booking Balances are due 30 days prior to arrival.
7. Cancellation more than 30 days before arrival 70% of the accommodation total will be refunded.
8. Cancellation less than 30 days before arrival 0% of the accommodation total will be refunded.
9. Service fees are non-refundable.

Any refunds made to the client by the operator, will be dependent on the operator receiving a refund from the resort, or agent or service provider in question.
Any refunds made to the client will be the same amounts received from the resort, agent, or service provider by the operator, less the Operators 30% booking fee of the total package amount. Closure or unavailability includes, but is not restricted to “double booking”, repairs, maintenance, sale, water shortage, upgrades and refurbishment, weather damage, flight cancellations, political or civil unrest, or for whatsoever other reason.

Unused Services / Facilities
Travel / Personal Accident Insurance are specifically excluded from any quotes, or rates. Travelers are strongly advised to take adequate travel insurance, and it is their sole responsibility to ensure that they are in possession of the relevant valid passports, visas, and any other travel and medical immunization documents required by the destination countries and airline carriers.

Should borders into Mozambique borders again be closed for RSA residents, then a full credit will be passed to the client on all amounts paid.

This will be held against a future booking within the following 2 years. It can also be transferred to anyone elected by the client. Unfortunately Cash refunds cannot be entertained. The value of deposits paid against postponed “Covid” bookings can be utilized for payments against this offer, but this offer cannot be combined with any other offer.

Notification of Changes

The Company/Operator reserves the right to change these terms & conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes in how the site’s customers “Personally Identifiable Information”, notification by e-mail or postal mail will be made to those affected by this change. If there are any changes to the privacy policy, it will be announced that these changes have been made on the Operators site home page and on other key pages on the site. Any changes to the privacy policy will be posted on the web site 30 days prior to these changes taking place. You are therefore advised to re-
read this statement on a regular basis. These terms and conditions form part of the Agreement between the Client and the Operation (Ponta Accommodation). You’re accessing of Ponta Accommodation and or affiliated agent websites and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Ponta Accommodation (Terms and Conditions 2023)

On receiving this document, you automatically agree on these Terms & Conditions.